An error has occured (WS-37271-0)

[Zmeuru]

Salut,

Imi cer scuze daca s-a discutat deja problema pe aici, dar sunt nou si nu am gasit-o.
Am incercat pana acum peste tot si vad ca support pentru PS4 in romania e minim spre ne-existent.
Am cumparat PS4 (am versiunea 2.0) si EA UFC. Cand incerc sa intru in modul online imi apare : an error has occured (WS-37271-0)

E foarte enervant mai ales cand cumperi totul original si dai niste bani.

Daca aveti niste sfaturi, v-as fi foarte recunoscator.
Repet daca s-a mai discutat imi cer scuze.

Cu respect,
Bogdan Luca

[MonkY]

Salut. Din pacate, dupa update-ul la firmware-ul 2.0 au aparut o mie de probleme si erori. Singura solutie pe care ti-o recomand e sa astepti sa vina Sony cu un fix (fie prin alt update, fie prin maintenance la PSN).

[Zmeuru]

Eroarea asta imi aparea si la 1.76, deci nu e din firmware, sau cel putin nu din 2.0

[MonkY]

Normal... e o eroare legata de PSN (serverele Sony). O aveai la 1.76... o ai si la 2.0. As putea sa te indrum sa intri in safe mode, sa faci rebuild si toate cele... dar o sa fie degeaba, eroarea va fi tot acolo. Pana nu rezolva Sony problemele cu serverele, nu prea ai ce sa faci. Sorry...

[Zmeuru]

X-box one are mai putine probleme? ca imi vine sa fac PS-4-ul pachet sa iau un x-box

[Snake]

Da, Xbox One are mai putine probleme de acest gen.

[Harkonnen]

Eu iau in calcul asta. Am crezut ca e de la intenetul meu. Dar surpriza si porcaria aia de messenger merge aiurea. Stau 3-4 minute sa se incarce o poza. Si sunt intr-un grup in care se posteaza zilnic 20 poze

[077danyel]

mie imi merge ufc fara probleme pe orice cont(uk us ro ) dar si-a facut update jocul
te fac cateva lupte ?

[Zmeuru]

As vrea sa fac cu oricine cateva lupte, dar nu reusesc online nimic

---------- Post added 30-10-2014 at 09:56 ----------

mie imi merge ufc fara probleme pe orice cont(uk us ro ) dar si-a facut update jocul
te fac cateva lupte ?

Pai inseamna ca eroarea e de la mine, nu de la server, daca tie iti merge!

[Raj]

Erorile cu WS/WV tin de cele mai multe ori de PSN account si conectivitatea acestuia. Probabil este o eroare de timeout asa ca iti recomand sa treci pe ethernet cable nu pe WiFi. Erorile de WS mai apar si in caz de maintainance.

Conform unui quickcheck pe google se pare ca pe 30-10-2014 cand ai postat tu a fost mententanta la sony.

[Zmeuru]

Sal,

Eu am luat legatura cu PS Romania si am primit raspunsul asta:

"Nu avem nevoie de detaliile contului, deoarece noi nu putem opera schimbari la ele. Cel mai probabil problema provine de la faptul ca in momentul in care ti-ai creat contul de PSN la tara de resedinta ai pus Romania. PS Store este un serviciu care nu este inca disponibil in Romania. Deoarece acest detaliu de cont nu poate fi schimbat, va trebui sa creezi un cont nou unde la adresa sa pui United Kingdom. Adrese de UK gasesti pe Google. Dupa crearea contului nou si logarea cu el la consola, vei avea acces la PS Store. Contului nou creat ii va fi asociat si un portofel virtual pe care il poti alimenta achizitionand carduri valorice disponibile in oferta magazinelor Altex sai Media Galaxy. Astfel iti vei putea achizitiona si abonament PS Plus, care permite accesul la multiplayer online."

astfel ca am facut alt cont pe UK, am pus codul postal de la palatul Buckingam, ca poate asa ma baga mai in seama .
Si param pa pam .... nu a mers, dar am schimbat eroarea : NW-31194-8.

Super tare, imi vine sa il arunc pe geam.

Apropo, daca am sters userul de pe PS4, pot sa il pun la loc?

ma enerveaza la culme situatia asta...

Ms mult pt ajutor!

[MonkY]

va trebui sa creezi un cont nou unde la adresa sa pui United Kingdom. Adrese de UK gasesti pe Google.

Asta e cea mai tare solutie oferita de un tech support oficial. Ma mir ca nu ti-a spus ca la card sa cauti un card generator - gasesti pe Google

[Zmeuru]

Ati avut vreunul eroarea asta NW-31194-8, si ce ati facut sa o rezolvati!

[Einherjar793AD]

Fa restore la database. Caută pe net cum se face.
Eu așa am scăpat de această eroare.

[Zmeuru]

Deci am dat mail la PS UK, ei mi-au dat raspuns ca sa sun la numar, am sunat, am asteptat o ora, nu au raspuns, asa ca am dat e`mailul urmator:

Hello,

I am thus far very dissapointed with you customer support service.
I was waiting for a whole hour on the line to get in touch with one of your
reps but no luck.

Just help me by email or any other way.

I have tried everything and nothing works.

I am really close to sending it back and getting a XBOX one. I cannot
believe that in 2014, you cannot get a decent support service.

You have my information from the previous e`mail as well as the error I`m
getting. Please advise solutions not passing me arround from email to a
phone nobody answers. Please respect the company you are representing.

Thank you!

Kind regards,
Bogdan Luca

Si am primit emailul asta:

Hi Aurelian,

Thanks for your e-mail. I’m sorry that you’ve had a problem with your PlayStation 4 (PS4).

I can see from your e-mail that the issues seem to be network related. As such, I would like you to recreate the network connection from scratch. Just follow the steps below and we should hopefully solve this problem.

Some steps might be different depending on how you are connecting your PlayStation 4 to the Internet (LAN/Wi-Fi). Start off by going to [Settings] -> [Network] -> [Set Up] -> [Use Wi-Fi/LAN] -> [Custom]. Depending on your last choice you might have to select the access point you use to connect to your router and enter the login information.

Once you have input your login information and you have selected your Access Point (if connecting via Wi-Fi) you will be prompted to enter your IP Address Settings. On your first attempt just leave these settings on [Automatic]. For [DHCP] select [Do Not Use] and you should be at your [DNS Settings]. Here you will change the settings and you will enter the DNS address manually. For your Primary DNS use 8.8.8.8 and for your Secondary DNS use 8.8.4.4. Your next option will be [MTU Settings] and select [Automatic] here, for [Proxy Server] select the option [Do Not Use] and you should be able to test your Internet connection.

If your console is still displaying issues connecting to the network/PSN after you made this change, go back for another manual network setup, but once you reach the [IP Address Settings] select manual and enter an available IP address from your network. This would change your otherwise dynamically allocated IP address to a static address in the 192.168.0.XXX region depending on your router/network configuration.

After these steps have been completed and you are still unable to connect to the PlayStation Network, then the next step would be recreating the local user and signing back into PlayStation Network. To do that, just head over to [Settings], then select [Users] and just select [Delete User] to delete local users. Once that is completed, create a new user and log back into PlayStation Network with the newly created local user. When asked to initialize your console, do go for the [Quick] option.

In order to eliminate any issues that might stem from your Internet Connection and from your Internet Service Provide, make sure that you follow the information on this link to ensure that the following ports will be available for your console to access - What are the firewall (TCP and UDP) port numbers to connect online with PlayStation products? | Official PlayStation website: Help & Support

In case you have gone through the previous options and you have been unsuccessful in logging in, the following steps may help resolve your issue:

1. Power up the console in Safe Mode. Instructions on how to do this can be found here: Safe Mode on PS4 | Official PlayStation website: Help & Support
2. Select Option 3: Update System Software
3. Select Option 4: Restore Default Settings
4. Select Option 5: Rebuild Database

If you are still experiencing problems after these steps please try:

5. Power up in Safe Mode and select Option 6: Initialise PS4
6. If you are unable to download the system software normally, please follow these instructions: Initialise your PS4 system�-�PlayStation Official news

CAUTION: this option will delete all data from the console. Instructions on how to back-up your data can be found here: https://support.us.playstation.com/a...save-game-data

I hope this helps, but if you have any other questions please contact PlayStation Support using the contact details below or by replying to this e-mail.

Thank you,


David
PlayStation Support

Sper sa va ajute pe oricare din voi aveti problema asta, nu stiu care pas m-a ajutat pt ca le-am facut pe toate si dupa am probat, oricum clar nu update-ul la 2.01.

Ms pentru ajutor si va urez bafta!

Bogdan

[Zmeuru]

Hello,

Am revenit cu o problema.
Dupa ce am facut update la 2.02, imi apare iar eroarea NW-31194-8
Sfaturi?

[tezuka_2014]

Ai forwardat porturile atat pentru PSN cat si pentru UFC?

[Zmeuru]

Ai forwardat porturile atat pentru PSN cat si pentru UFC?

Trebuia sa dau reset la router si a fost suficient.
Ms mult!

[Adlad]

Hey guys,

Sorry for the English, but I found a solution...

Okay so I live in Romania and have been having this same problem for about a week. I bought GTA V to play online and kept getting the error code "WS-37271-0" when I tried to do so. Also I couldn't access the PSN, all it gave was error code "E-82000002".

Very frustrating and no one would help me. PlayStation support are useless and the majority of people who play online are in places like the US and UK and don't have this issue.

SO, I found this thread and it has been a big help. This is step by step what I did:

1. I connected a LAN cable to my PS4 (was previously using wireless) and then I changed in my PS settings to reflect this.
2. I restarted the PS4 in safe mode (to do this keep your finger on the power button when starting up until you hear a beep) and I updated my system (option 3).
3. Then when my PS4 reloaded I made a new profile with a new PSN account with an address in the United Kingdom. Just search for a restaurant or something in London and get the postcode. Very easy.

Now everything is fine. The home screen is totally different and shows news and all the other stuff and I can login great to PSN.

One point to add... If you want to play games online you need a PlayStation Plus subscription. You can actually do this without adding your credit card by buying a code online. I used pock.io (no verification needed), but only thing is you have to pay with Bitcoin. I think in Romania they even have Bitcoin ATMs now, so there's really no reason not to get some. There are also other means to buy Bitcoin with cash, just search on Google.

Hope that helps. This worked for me... Maybe will work for others too!

Have a good Sunday

---------- Post added 23-11-2014 at 14:06 ----------

Oh and I forgot to say once you have fixed this with the LAN cable, you can remove it and go back to using wireless. Just remember to reset your settings though