As I'm sure many of you are aware, there's currently an issue regarding maps such as Helm's Hold, Vellosk, and a few others.
Currently, once you log out of these maps and log back in, the game will freeze on the loading screen. While we work to fix this issue, we recommend not logging out of these zones when you're in them.
If you already have and are stuck, there are two ways to work around the issue:
1) Log in with an alternate character who has completed the tutorial, then switch characters back to the frozen one.
2) Submit a ticket to our support at support.arcgames.com
We're currently looking into a fix and will update the community once we narrow it down. Thank you for your patience.
Reply With Quote