Quote Originally Posted by ReNeGaDe124 View Post
Si mie mi s-a intamplat ceva asemanator, doar ca eu nu am anulat comanda. Mi-au luat banii de pe card si la aproape 2 saptamani de la lansarea jocului inca scrie Awaiting Despatch. Insa, le-am dat un mesaj sa-i intreb cand o sa fie trimisa comanda iar ei mi-au raspuns ca jocul a fost deja trimis pe 21 octombrie. Iar in ultima perioada primesc o data la doua zile mail de la ei ca isi cer scuze ca intarzie cu trimiterea jocului. Chiar nu stiu ce sa mai cred...

Tie ti-au luat banii de pe card? Sau nu aveai in momentul ala?

Eu posibil totusi sa fie o eroare in sistemul lor. Ei defapt au trimis jocurile dar nu au actulizat si pe site. De aceea tot primim mailuri (automate) de la ei.
Uite ca de data asta am primit si un mail care lamureste cat de cat situatia:

Hi Calin,

Thanks for placing your order with zavvi.com, order number 12170315

We are really sorry but you may receive a slight delay receiving your order this is due to a technical problem whilst we were having a new dispatch system installed for use within our warehouses. These problems have since been resolved and a replacement order will be on its way to you very soon.

We are sorry for any inconvenience that this may cause. You will receive a further e-mail once your item has been sent. You can also check the status of your order by logging into your account and following the prompts.

Thank you for your patience, should you have any further questions please contact us through your online account message centre or on 0844 264 0702 and we will be happy to help you.

Many Thanks,

The zavvi Customer Care Team