Error code 801650c8 occurs when you try to make a purchase from Xbox LIVE Marketplace or redeem a prepaid code
Overview
If you see error code 801650c8 when you try to purchase from Xbox LIVE marketplace or redeem a prepaid code, it means there's an outstanding balance on your account.
Read this page to learn about error 801650c8 and what you can do about it.
On this page
Error code and message
Error code 801650c8 contains the following message:
Can't retrieve information from Xbox LIVE. Please try again later.
Status code: 801650c8
Problem
If you get this message and error code when you try to make a purchase or redeem a prepaid code, it means that there’s an outstanding balance on your account.
Solutions
To resolve this problem, try the following solutions.
Solution 1: Check your billing address and payment option expiration date
Make sure that the billing address for your Xbox LIVE account matches the billing address used by your credit card company and that your payment option expiration date has not passed.
To change the billing address for your Xbox LIVE account, see Change your Xbox LIVE account information.
If you still experience the problem, try the next solution.
Solution 2: Change your payment option
To change your payment option, see Manage your Xbox LIVE payment options.
If you still experience the problem, try the next solution.
Solution 3: Contact support
If the previous solutions didn’t solve the problem, contact Xbox Support.
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